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Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 07:52 AM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

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2,454 Replies
JayS86
Asteroid
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Samsung Apps and Services

#MeAlsoSamsung

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RichMcM
Constellation
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Samsung Apps and Services
Me, too.
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Tommy taps
Constellation
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Samsung Apps and Services

I have the same issue today in Brooklyn NY. I called Samsung, rgey promised me a call back in 5 hours!!!

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Members_8cBiVV9
Constellation
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Samsung Apps and Services

Did you get a solution to this problem? I was watching another app and press home and my Samsung TV Plus app icon is gone as well

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Rott_48
Constellation
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Samsung Apps and Services

Same issue.

 

I can access on my phone with all chennels available, so hopefully it's just a TV app update issue that can be resolved soon.

mxc357
Constellation
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Samsung Apps and Services

Our office TV plays the fireplace during the winter. Today I saw the app uninstall itself with no user input. TV rebooted and the app is no longer available, White noise only now. This happened at 11:31am Central Time

Mike298985
Constellation
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Samsung Apps and Services

Same here. I thought I was going crazy after i factory reset my tv and still experiencing the same problem. I’m hopeful that it will be resolved soon.

JustinW
Asteroid
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Samsung Apps and Services

Yes agree. App has been deleted

No app available in app store.

Model: UN55RU800DFXZA

Firmware: T-MSMAKUC-1406.4

sks21
Asteroid
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Samsung Apps and Services

I have tried You Tube suggestions and the manual. I still need help.

dblebo
Cosmic Ray
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Samsung Apps and Services

You didn't delete it. Just spoke with Tech Support and they said there is an update being performed to the app. It is expected to take 24-48 hours to complete and their engineers are working on it as we speak.