TV Plus takes several minutes to start each time the TV is turned on, or just doesnt work at all (ERROR: There was a problem while trying to play the TV Plus channel. Select Retry and wait a moment.) If it does connect, it keeps dropping when you change channels. Network work is fine/connected (Netflix, Amazon, Disney, internet app., etc., all work properly). Settings show status as connected when these drops occur.
I have tried the standard fixes (Unplug for 2 minutes, hold the power button 5 seconds clear apps and cache, deleted and reentered network settings, etc.) Nothing works.
All I keep ending up with is the Samsung TV Plus logo and a spinning wheel in the upper right corner for about 2 minutes then the ERROR message detailed above shows up yet again...
Hi! Thank you for reaching out. I can definitely understand how frustrating this can be and am happy to help out! Have you checked to see if it would work on a different network? I know when I was experiencing issues recently, it was my network not wanting to connect, and I ended up having to contact my internet provider to fix the issue. If that doesn't correct the problem, I suggest a smart hub reset. Was the TV recently updated?
