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Original topic:

Samsung pass showing deleted card

(Topic created: 03-01-2023 08:43 AM)
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userKa3LvM3Xto
Constellation
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Samsung Apps and Services
When I try to make a payment using samsung pass, the only card that shows is my expired and deleted card. I deleted it in wallet, added my new card, set it as the default, and the old card still continues to pop up. Is there a way to make it show the current card?

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Solution
adrenalin
Constellation
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Samsung Apps and Services

I found the fix

Setting - General Management - Passwords and autofill 

Autofill with Samsung Pass click the gear Settings icon 

Delete/Remove the old card data. 

My setting changed to be correct now with Samsung Pay using Samsung wallet cards. 

Under Samung pass click Private Data it should now be samsung wallet. 

This youtube video helped me figure it out quickly! 

https://youtu.be/bCLC3WDKDrw?si=fWp32F8qmB1HSo-I

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12 Replies
Pepperm1nt
Explorer
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Samsung Apps and Services
How long did you wait in between? Sometimes the app/server can lag on updated info... had the same problem in Apple Pay before.
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userKa3LvM3Xto
Constellation
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Samsung Apps and Services
It's been almost 2 weeks 😕
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Ron777
Cosmic Ray
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Samsung Apps and Services
Same here. It fails when trying to load. Can't get past this no matter what I try. That's where a lot of my passwords are so not sure what to do next. Screenshot_20230302_105611_Samsung Pass_1000028788_1677772571.jpg
Biggest
Constellation
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Samsung Apps and Services
I've had the same problem for months.
Neurosis3
Astronaut
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Samsung Apps and Services
Any resolution yet? Had this issue for months now
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apeface
Astronaut
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Samsung Apps and Services
They merged samsung pass with wallet and now my old card is stuck in Samsung pass with no access to remove it. Changes are good until they aren't. They broke it.
VerbumVeritum
Legendary Samsung Care Ambassador
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Samsung Apps and Services

@userKa3LvM3Xto Did you find a resolution for this?

@apeface Have you attempted any troubleshooting steps so far?

Solution
adrenalin
Constellation
Options
Samsung Apps and Services

I found the fix

Setting - General Management - Passwords and autofill 

Autofill with Samsung Pass click the gear Settings icon 

Delete/Remove the old card data. 

My setting changed to be correct now with Samsung Pay using Samsung wallet cards. 

Under Samung pass click Private Data it should now be samsung wallet. 

This youtube video helped me figure it out quickly! 

https://youtu.be/bCLC3WDKDrw?si=fWp32F8qmB1HSo-I

usercroqWVzyj2
Constellation
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Samsung Apps and Services
Thank you!
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