Samsung wallet wouldn't work for me today

[Stefanie07]

I tried to use my samsung wallet today. It didnt work. The fingerprint didnt show up.

.first time this happened

[user2QUl3d4hrN]

Anyone has a solution for this? My Samsung wallet is not working as well, all my restaurants card has disappeared too

[BSGViperJockey]

Same issue and I followed all the steps of clear the apps cache & data, uninstalled and re-installed the app (just has the loading screen).

Even after the last phone updated that got pushed through Friday/Saturday I can not use Samsung Wallet/Pay.

Phone is Note 20 Ultra.

FYI, this seems to be an issue in EU as well as on the EU Samsung Member Community it's been reported there as well.

I am going to call the number Samsung has for Samsung Pay and see what they say.

[Jw-83]

Try the 3 dots at the top and see if there is an option to import your cards that are previously stored

[MoWe]

Is anyone else having problems with Samsung wallet? My fingerprint disappeared when I tried to pay, I restarted my phone, I tried to disable and then enable the fingerprint feature, but after disabling the feature its unable to enable again. I tried to remove my card, but after asking for my pin, no numbers pop up for me to enter my pin. Plz help!

[CyborgNetic101]

Still trying and going to use it ... S5 or S6 may be non samsung wallet since I had issues with Samsung S5 wallet while trying to use its functionality...!???

[Samsung_Moderator · Accepted solution]

HI all, thank you for reaching out, and I am sorry to hear of this recent behavior from Samsung Wallet. The best way to get to a resolution is to contact the Samsung Wallet team, at 1-844-726-7297. They can assist you there!