Original topic:

Smartthings hub not controlling TV all the time (TV offline)?

(Topic created: 11-20-2023 01:01 PM)
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stevep53
Constellation
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Samsung Apps and Services

Recently I keep getting messages that my smartthings hub (not a physical hub) is connected or disconnected. I notice that I seem to be able to control most things in the house when connected or disconnected except for the Samsung smart tv. Sometimes I can control the TV when I am away from home and sometimes it shows as offline. I assume this is when the hub shows disconnected. How do I keep the tv online in smartthings? 

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hi there, welcome to the Community, and thanks for reaching out. I can see the inconvenience of Smartthings hub not always working with the TV and constantly disconnecting, and would like to look into this for you. If the connection between SmartThings and your Samsung TV is unstable, you should check the basic settings. Have uninterrupted fun while the family is watching a movie or watching your favorite content: https://www.samsung.com/latin_en/support/apps-services/how-to-fix-the-disconnection-between-my-tv-an...

You can also join the Smartthings Community, which has a thread on a similar topic here: https://community.smartthings.com/t/smartthings-hub-constantly-disconnecting-reconnecting/230806

 

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