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Original topic:

Sync drafts in Penup between 2 Samsung devices?

(Topic created: 01-27-2024 08:38 PM)
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MagBal
Asteroid
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Samsung Apps and Services

How do I sync drafts in Penup between 2 Samsung devices?

I just bought a new device and it doesn't have my old drafts. If I create something in my new device, it's not showing in the old one. Looks like each is saved on the device, not in cloud. 
How do I change that?
I am logged in on both to the s same account.
22 Replies
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Make sure your sync settings are turned on on your Samsung or Google account 1st. If so toggle off and back on again and turn device off and restart it.
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MagBal
Asteroid
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Thank you! Now it's syncing to the cloud (hurray!) but still not showing in drafts in Penup app.
So I can't start working on a project on one device and finish it on another ☹️
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NaomiT
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I've been struggling with the same issue as the OP, but I feel like I'm being really dense with this bit of advice; which sync settings do I need to check, and how do I know if my PenUp drawings are being saved to the cloud? I can't see anything in the app settings (in-app or via main settings) about cloud syncing, and the only settings I can see for cloud sync/backups in my Google or Samsung accounts don't show any options for individual apps.

Sahara04
Cosmic Ray
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Can you tell me how to do that on a Note 20 Ultra because I don't see PENUP when trying to sync.
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BebopKid
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The text chat and the dedicated Smart Switch tech support team don't know how to make Smart Switch transfer PENUP drafts.

The PENUP website's notices say that Smart Switch will copy them but the files don't transfer. Smart Switch returns a message to get help from Samsung members.

I've had text chat tech support remote to both my phones. 

I've spoke on the phone for 30 minutes with the dedicated Smart Switch team.

When I have to mail my phone back in 2 days to get the trade-in my drafts will be gone forever.

Losing PENUP drafts upon transferring to a new phone seems to happen to many people. The PENUP app needs to be fixed or the compatibility claim with Smart Switch needs to be removed from PENUP notices.
userSIWhdl19vQ
Constellation
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Samsung Apps and Services
Have you found a resolution for this problem ?
Sahara04
Cosmic Ray
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I'm so glad I found this, I just posted something about this. Did you ever find a solution?
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Sahara04
Cosmic Ray
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Just in case I need to get a new device in the future, how can I transfer my PENUP drafts from my Note 20 Ultra? I saw on PENUPs website to use the Smart Switch app but when doing a test run, PENUP doesn't show up on things to transfer at least where I was looking. Did I do it wrong? If not, is there another way to transfer them?
LongHiker
Legendary Samsung Care Ambassador
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Samsung Apps and Services

@Sahara04 Which version of Smart Switch are you using? 

If I click on Custom -> Next -> Click the arrow to the right of Apps, I see PENUP in the list of items.