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yesterday in
Samsung Apps and ServicesDear Samsung Management/Support Team,
I am writing to express my profound dissatisfaction and frustration with the handling of my fully paid order for a television, which was placed over a month ago.
At the time of placing the order, I was provided with an expected delivery window of November 14 and November 15. Yet, not only has the order still not been delivered, but there is also a complete lack of transparency regarding its status. Despite repeated attempts to contact your support staff, I have been met with nothing but vague responses and no concrete answers.
This experience has been nothing short of unacceptable and has caused significant inconvenience. I expected far better from a brand of Samsung's stature, which claims to deliver quality products and exceptional service.
Let me emphasize the gravity of the situation:
- I have been left completely in the dark about the status of my order.
- The promised delivery timeline has been ignored without explanation.
- My time and effort in repeatedly following up with your team have been wasted.
- The lack of communication and accountability is not only frustrating but deeply unprofessional.
As a customer who has fulfilled my payment obligations, I demand the respect of clear and timely communication and the prompt fulfillment of my order.
-Sheila
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yesterday in
Samsung Apps and Serviceshttps://www.samsung.com/us/support/contact/
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2 hours ago in
Samsung Apps and Services