Viewing software for SNH-V6410PN smartcam; app no longer supported

[CamasDon]

What viewing software that is compatible.  Wisenet reports incompatibility in July 2024. 

[Angry1]

My cameras also stopped working last week.  cannot connect to server.  even the phone numbers for support and prerecorded messages saying that they no longer offer live support services.

Very Angry.

Found this on wisenetlife.com

Note: This announcement is for SmartCam+ App users.

We regret to inform you that our mobile application services, SmartCam+, have been decided to end the app service. We understand that this news might not have reached everyone, and for that, we apologize for any inconvenience caused. Here are some additional details regarding the termination of services:

1. Service Termination:

• SNH-P6410BN, SNH-E6411BN, SNH-E6440BN: ~24/2/14
• SNH-V6414BN, SNH-V6410PN, SNH-C6417BN : ~24/7/8
• All products including SNH-V6430BN, SNH-V6431BN, SNH-V6435DN, SNH-P6415BN: ~24/12/31

2. Impact of Service Termination:

• Following the app service termination date, access to the live service of connected cameras will no longer be available. If you have already downloaded the app, you can safely delete it, as there will be no further updates or support provided.

We, at Hanwha, would like to extend our sincere gratitude to everyone who has shown interest in and supported our services. Rest assured, we remain committed to striving for excellence and providing you with even better services in the future.

Thank you for your understanding and continued support.

[ajharper2]

Real "Gratitude" is displayed by either compensation for our loss of good camera's or supporting what you promised with the original sale!!

[Machlindav]

Hopefully, Samsung will do the right thing. 
Hopefully….

[BoaConstrux]

6 cameras are now for the bin,  I am very frustrated and disappointed. In samsung smartthings a camera with the same specs but new housing is for sale?! Why should I trust you again? Fool me once shame on you, fool me twice shame on me!

Hope you come around and switch that server on again.

[Matteo Fogli]

Greetings,

it definitely seems like a clear violation of the terms of purchase.

My Samsung SNH-P6410BN also became almost unusable now, since they blocked access to the camera via web interface a few years ago (which was really bad) until the servers were shut down in the last few days.

It is absurd and unacceptable, the camera still works in the LAN using RTSP protocol but no configuration of the device will be possible, for example if only the SSID or password of the wireless network to which it is connected were changed, there would no longer be any way to reconnect it.

We can only view what the camera captures using the following method:

rtsp://user: password@ipaddress:554/profile5/media.smp

It streams on VideoLAN VLC and Onvier - IP Camera Monitor, guaranteed.

N.B. This works with my model and the lastest firmware (version 1.12_180413).

WARNING, there are several Windows and Android applications (partially) compatible with our cameras, but as they are software developed by third parties: security and privacy are at risk.

However, the main problem is not being able to reconfigure the device settings.

Although there is a somewhat complex procedure to access the web interface:

https://blog.exploitee.rs/2017/re-hacking-the-samsung-smartcam/

Samsung staff SHOULD take action to resolve this damage for many customers, starting by unlocking access via web browser for local direct configuration, and then updating the SmartCam app for at least local control.

So PLEASE: release a new firmware to allow us to continue using them freely.

I'm keeping my fingers crossed and hoping that they demonstrate a certain corporate seriousness.

[AIML]

For SNH-P6410BN doesn't work for quite some years.

What was your firmware?

[user6135ys89IL]

Agreed, this anti consumer behavior needs to be rectified, and I fear only by institutional intervention may be the only motivation companies like these will move. So complaints should be directed to FTC, states attorneys, BBB, class action suits, etc. So sad it has to be done this way, otherwise we are enabling them to continue this behavior.

[Alohaokona]

Same problem here, I got 6 cameras that was very functional and as of 1/17/25 all are down. I can’t connect to the server anymore. Shame on you samsung and never to samsung again.

[nhirsch]

Same problem with 5 cameras.  Any idea of alternative solution?

[steve0350]

I too have the Samsung SmartCam HD Pro SNH-P6410BN.

Samsung has shut down their servers and all my camera do not work with the Samsung SmartThings AP.

I’ve done some research and I have found a IP Camera viewer that works.  You will no longer be able to use all the features you had in the original Samsung Ap, but at least you can view your Cameras.

Download “Cam Hero” from the Ap Store.  This is an IP viewer that I have had great success with. 

You will need to have your camera password you used when you set up your camera. 
After installing the Ap select add new camera and let the Ap automatically find the unknown camera IPs that are in your network.

Select the camera brand “Hanwah Techwin (Samsung Wisenet) .

Use “admin” for username and “your camera password” for password.  Add the name for your camera.

Enjoy…. Good Luck.