Original topic:

"Where is the next update for my Samsung device?"

(Topic created: 01-03-2022 10:57 AM)
252269 Views
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

The answer is unfortunately not set in stone, and will vary from not only model to model, but carrier to carrier. Updates are slowly released by the carriers as they make sure of compatibility. Because there are other channels besides Samsung it has to go through first, no set dates can be given, however, all eligible devices will have the opportunity to get it.
Any questions regarding a release date should be asked of your carrier. This applies to both locked and unlocked phones.

Q&A:

Q: My carrier's tech support said Samsung has to release it. Is this true?
A: No. Once Samsung announces it has released updates out, that means it has been sent to the carriers. Tech support for carriers pointing at Samsung do not know the true chain of release.

Q: Why is it taking so long to get the update?
A: Because your carrier has not rolled it out to your specific device yet. It is usually released in waves, and is not always consistent. They also want to put their own touches on things to ensure compatibility with their network(s), and add in their own carrier-specific apps/features.

1 Reply
SamsungJustin
Community Manager
Community Manager
Options
Samsung Apps and Services

Thank you for reaching out about your update. As we are currently running the beta for One UI 6.0 on our watches, we don't have an estimated ETA for the launch of One UI 6 at this time.  Pease know that updates will be pushed as they become available.