For approximately 1.5 months, I have tried to access the free 2-year Art Store promotion that was supposed to be made available when I purchased my Frame TV but was unable to do so. The significant amount of time I spent on the phone with customer support got me nowhere. The emails sent to Frame CS seemed to fall into a black hole. Ultimately, I did get one response wherein I was provided with a code for the promotion. As directed, I redeemed the promotion code and it appeared in my account. The excitement i felt was short lived because when I tried to use the code, it did not appear at checkout. Once again, I tried Customer Support (promotions) and despite their efforts, I was back where I started and no one could come up with an explanation. Once again, I resorted to sending emails to Frame CS again. Despite the silence i heard from Frame CS, I tried to apply the credit today and it WORKED. Problem solved (I hope). Persistence pays!
I am experiencing the same thing. Just purchased the 2024 65" and only 31 days is the trial dispite having downloaded the promotion for 2-yr. I don't have an actual code to enter manually and the 2-yr wasn't available in my cart dispite having clicked on it. Not sure if I need to cancel, call, or not. I see this same problem all over the place its good to see someone made it work.
