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04-10-2024 11:16 AM in
TVsFor approximately 1.5 months, I have tried to access the free 2-year Art Store promotion that was supposed to be made available when I purchased my Frame TV but was unable to do so. The significant amount of time I spent on the phone with customer support got me nowhere. The emails sent to Frame CS seemed to fall into a black hole. Ultimately, I did get one response wherein I was provided with a code for the promotion. As directed, I redeemed the promotion code and it appeared in my account. The excitement i felt was short lived because when I tried to use the code, it did not appear at checkout. Once again, I tried Customer Support (promotions) and despite their efforts, I was back where I started and no one could come up with an explanation. Once again, I resorted to sending emails to Frame CS again. Despite the silence i heard from Frame CS, I tried to apply the credit today and it WORKED. Problem solved (I hope). Persistence pays!
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12-14-2024 10:57 AM in
TVsI am experiencing the same thing. Just purchased the 2024 65" and only 31 days is the trial dispite having downloaded the promotion for 2-yr. I don't have an actual code to enter manually and the 2-yr wasn't available in my cart dispite having clicked on it. Not sure if I need to cancel, call, or not. I see this same problem all over the place its good to see someone made it work.
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12-30-2024 03:36 PM in
TVsI figured out how to do the 2 year promotion! And it actually works!
I recently purchased the 65” Samsung Frame TV from Costco. I read reviews about not being able to redeem the 2 free years of Art Store subscription, and it took a few minutes, but it actually works as advertised! This is what you have to do:
1. Follow the instructions from the flyer that comes with your TV. (You will need to set up a Samsung account and register your TV first)
2. When you scan the QR code on your TV, it will take you to a page that says you only get a 31 day free trial and you’ll think ‘what the heck?’ But you will simply continue and add your credit card info.
3. Once your credit card info is added, it will return you back to the previous page and now, there is a toggle arrow next to the ‘apply code’ button. Click the arrow and the ‘2-year subscription coupon’ will now be an option!!
4. Click ‘apply code’ and you will see that the subscription renewal date has increased by 2 years!
5. Click done or submit or whatever and your card won’t be charged until the 2 year promotion ends!
After trying everything I could think of, I saw ‘Credit card required to redeem’ in the fine print so I did that and that was the secret to unlocking the promotion! Good luck!

