I apologize for any inconvenience this may cause please see the troubleshooting steps below to further help you,
If your PC turns on but the screen stays blank, see our guide for specific troubleshooting. You can tell if the PC has powered on by if any lights come on or fans start blowing.
If the PC turns on but the battery will not charge, shut down the PC and let it charge with the computer not running. Sometimes Windows can prevent charging. If it still does not charge when the PC is off, visit our Support Center to request service.
Test the outlet.
Plug something else into the outlet the power cable or charger was in, like a phone charger or lamp. Or, plug the power cable into an outlet you know is working.
With the charger unplugged, remove the battery and reinsert it (applicable models only).
Some models have the ability to remove their battery. If yours does, then disconnect the charger and the battery for 30 seconds, then put the battery back in and connect the charger. Wait 1 minute and then try to turn on the computer.
Check the charger or power cable's connections.
Make sure the power cord is plugged in properly at both ends. Some cords are in two parts with an adapter in the middle, make sure that connection is secure, too.
If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed
- If you're OUT of warranty, for depot-type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I apologize for any inconvenience this may cause please see the troubleshooting steps below to further help you,
If your PC turns on but the screen stays blank, see our guide for specific troubleshooting. You can tell if the PC has powered on by if any lights come on or fans start blowing.
If the PC turns on but the battery will not charge, shut down the PC and let it charge with the computer not running. Sometimes Windows can prevent charging. If it still does not charge when the PC is off, visit our Support Center to request service.
Test the outlet.
Plug something else into the outlet the power cable or charger was in, like a phone charger or lamp. Or, plug the power cable into an outlet you know is working.
With the charger unplugged, remove the battery and reinsert it (applicable models only).
Some models have the ability to remove their battery. If yours does, then disconnect the charger and the battery for 30 seconds, then put the battery back in and connect the charger. Wait 1 minute and then try to turn on the computer.
Check the charger or power cable's connections.
Make sure the power cord is plugged in properly at both ends. Some cords are in two parts with an adapter in the middle, make sure that connection is secure, too.
If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed
- If you're OUT of warranty, for depot-type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
