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Original topic:

Samsung Member's App is missing Error Reporting Feature

(Topic created: 05-18-2023 07:36 AM)
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DemonRx
Asteroid
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Tablets

The Samsung Member's App version 4.5.00.11

https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.voc&cId=000006837822

The app is missing the error reporting feature on the support screen when tapping on "Error Reports". Instead, it directs to the screen for "Asking questions".

Because of this it's not possible to send an error report with attached system logs as it should be possible to do.

See attached screenshots.WhatsApp Image 2023-05-15 at 06.57.08.jpegWhatsApp Image 2023-05-15 at 06.54.36.jpeg

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LongHiker
Legendary Samsung Care Ambassador
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@DemonRx It looks like you are on a tablet. I wondered if that was the reason. But I opened the same app on my Tab S8+ and it opened to the expected screen with options. Included was the option to send an error report. 

I would try clearing the cache for the Samsung Members app. Maybe even deleting it and reinstalling it. 

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DemonRx
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I tried both clearing the data and cache and reinstalling. Didn't resolve it. Could you post how it appears on your screen ? Mine's an S7+
LongHiker
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@DemonRx Here is from my Tab S8+ Screenshot_20230515_105057_Samsung Members~2.jpgScreenshot_20230515_105704_Samsung Members.jpg

 

 

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DemonRx
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Yeah that's funny so the first screen is the same as mine but the second screen to choose the error category doesn't appear for me 🤔...just goes to the ask questions screen. (Which is feedback rather than an error report)
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LongHiker
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