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Original topic:

Samsung sent me 2 Tab S9 Ultras I only ordered 1

(Topic created: 08-10-2023 06:34 PM)
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Tablets
I bought the protection plan of $5.60 and now I'm paying $10.60 for two. I don't think I was charged for the other tablet. I'm going to be sending the 2nd tablet back to Samsung.

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Samsung_Moderator
Community Manager
Community Manager
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Tablets

Hello there, and thank you so much for your recent purchase. We understand the excitement of receiving your new Samsung device and sincerely apologize for the inconvenience you're experiencing. You will need to reach out to the E-Commerce team directly by calling 1-855-726-8721 for assistance with a return. They will be more than willing to assist you with this secondary device return going forward. 

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2 Replies
Ariscott56
Supernova
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Tablets
Two S-Tabs? Interesting. 🤔
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Tablets

Hello there, and thank you so much for your recent purchase. We understand the excitement of receiving your new Samsung device and sincerely apologize for the inconvenience you're experiencing. You will need to reach out to the E-Commerce team directly by calling 1-855-726-8721 for assistance with a return. They will be more than willing to assist you with this secondary device return going forward.