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Original topic:

Screen will become unresponsive to touch when awakened (cover is lifted)

(Topic created: 12-11-2022 02:59 PM)
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CatGymnPaint
Galaxy
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Tablets
Screen will sometimes become unresponsive to touch when turned on (cover is lifted). 

Problem: turn on screen by lifting cover after a while of inactivity
Randomly, screen will not respond to touch
Solution: must turn screen off then on again in order to get it to work.

Frequency: varies, seems to happen at random.

When this started happening: After the update to Android 13, One UI 5

Samsung Galaxy S7 tablet

What I did so far... Turned off Automatic unlock in the Accessories category of settings. (So far so good).

What Samsung said: seems to be "cover mode error." They wanted me to record it happening, but it's random! I can't get it to happen at will. 
I've read that others were having problems with waking their screen and it becoming unresponsive, but the majority of those are on phones. Any other tablet users experience this?

1 Solution


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Solution
PilotGW
Asteroid
Options
Tablets

Just received a reply from my bug report:

"our colleagues have had a look at this, and it seems that this has now been fixed. Please do check for any pending updates on your phone to get this sorted. To do this head into the device Settings> Software update> Download and install."

So it looks like it's a known problem and has been fixed, but I have no pending updates on my end yet. Maybe it'll get rolled into an upcoming update? I guess we'll see...

 

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28 Replies
KennewickMan
Black Hole
Options
Tablets
Try rebooting into recovery mode and clearing the cache partition. Reboot and try again.
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CatGymnPaint
Galaxy
Options
Tablets
Are instructions in your post, **ISSUES AFTER ANDROID 13**?
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KennewickMan
Black Hole
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Tablets
The procedure is the same as my post.
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KennewickMan
Black Hole
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Tablets
Yes, but I believe the tablets have a different procedure. Try anyway and I'll go check JIC.
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CatGymnPaint
Galaxy
Options
Tablets
I thought tablets would have a different procedure.
Wishing, though, that clearing cache partition were as easy as clearing the cache of an app.
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KennewickMan
Black Hole
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Tablets
It is easy once you do it. Follow my procedure in my post **ISSUES AFTER ANDROID 13**
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CatGymnPaint
Galaxy
Options
Tablets
That procedure doesn't work anymore on Android 13 unless tablet is connected to a computer. Really bad move by Google. 😕 👎
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KennewickMan
Black Hole
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Tablets
True, but did you try it?
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CatGymnPaint
Galaxy
Options
Tablets
Yes, I had my son-in-law do it. He was unsuccessful, then looked it up.
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