Tab S9 FE

[user2Mb17ojM2p]

Password(s) are not working to access my device.

Unable to remotely factory reset through the Google Device app.

What should I do?

[GaryB82]

With your device powered off, press and hold the Volume up and Side buttons simultaneously until the Android Recovery screen appears. 2. Press the Volume down button until Wipe data/factory reset is highlighted, then press the Side button.

But you will need to know your Google and Samsung Passwords to re-setup your device 

[user2Mb17ojM2p]

I'm unable to power off the device. When I do so it requires a password.

[GaryB82 · Accepted solution]

You need to hold the buttons longer to power it off and then follow the steps above 

[user2Mb17ojM2p]

It appears to have worked!!!! You're the best.

I did the memory wipe and then rebooted.

Now I am in the original set-up from when I purchased this back in Dec.

You're the best!

[GaryB82]

Happy to help if you could please mark the post as solved