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Trouble with microphone on Galaxy Tab A7

(Topic created: 02-20-2022 01:10 PM)
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JoanMLW
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I purchased my tablet a year ago and like it so much that I bought the same one for my Dad. I set up Facebook Messenger so we could video chat. Works fine on my end, but his microphone doesn't work, even though we gave it permission to record audio. Tried using the camera to take a video clip, and the microphone worked fine. Then tried Voice Recorder, but it didn't work. We both have the most current software update. Any suggestions? 
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Samsung_Moderator
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Hello, I located this article that has interesting information and helpful tips regarding the microphone issue reported here, I would encourage you to review as a possible resolution- https://www.samsung.com/us/support/troubleshooting/TSG01001249/

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