Original topic:

Trying to set up Samsung kids thing on a new tablet, but something's wrong.

(Topic created: 11-19-2024 05:35 PM)
176 Views
Ronyx
Constellation
Options
Tablets
I got this kids edition tablet for my son. I want to set it up and have some apps installed before giving it to him. 
I made a Samsung kids account, following the direction, so I am the parent. And I signed in using that new account on his tablet. 
I'm not sure if that was the mistake??? 

I try to do anything in Samsung kids, it directs me to the Galaxy store. Understandable since it's a new tablet and everything needs to be updated. But the problem is that once I get to the Galaxy store, it makes me plug in the password for MY Samsung account since I'm the parent. Okay, I do that. And then, this image is what I get. When I click on "Agree" nothing happens. I left it there, waiting for something to happen, but still in that same screen for 20 minutes. If I close app, then it closes. 

It means I can't update any of the Samsung native apps, including Gallery. How ridiculous is that? How do I fix this?

image


1 Reply
kimberleigh
Comet
Options
Tablets
Have you downloaded the "family Link App' on your device? You can try from there.
0 Likes