Dryer Inner Glass Door Shattered

[PolyeJ78]

We bought our washer and dryer in August 2021. Today when I went to move my laundry I opened the dryer door and the inner glass shattered everywhere. I hadn’t used the dryer in a week. I called Samsung and they haven’t offered any solution. It was a huge mess, glass everywhere. My husband cut his hand cleaning it all up. Even if they do replace the door I’m terrified of it happening again, it was so random. I’m super frustrated and disappointed in Samsung and their products. 

 

 

[userella]

What model is it you may need replacement door. Sorry that happened. Maybe it got too hot?

[userella]

Is this your dryer model?

https://samsungpartsusa.com/products/dc97-18994a?variant=36493497729180&gad_source=1&gclid=EAIaIQobC...

[Samsung_Moderator · Accepted solution]

@PolyeJ78 Oh no! I hope he's okay! So that we may get this looked into as soon as possible please call in at 1-800-726-7864. Or you can send me or any of the other moderators a private message with your full model and serial number and the following information below. 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: