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ECOBubble Washer Runs Continuously

(Topic created: 05-23-2022 12:20 PM)
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userW1Lc6cws1Q
Astronaut
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Washers and Dryers

Dear Sir

I have a Samsung Eco Bubble 8kg. When i put it through a daily wash it does not finish and stays on approximately 1-46 left to go and stays there for hours. you need to switch it off and put it through a 15min wash. it will do the same on other cycles.

Can you help

Regards 

Roy

Machine No WF80F2W4W 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello, I definitely understand the concern about your washer running continuously, and I'm happy to help. First, I have the following link to our guide on what steps to take when the washer does not complete a cycle. https://us.community.samsung.com/t5/Washers-and-Dryers/Washing-Machine-Continuously-Spinning-Rinsing...

Once these steps are completed, if the washer still will not finish a cycle, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different  that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello, I definitely understand the concern about your washer running continuously, and I'm happy to help. First, I have the following link to our guide on what steps to take when the washer does not complete a cycle. https://us.community.samsung.com/t5/Washers-and-Dryers/Washing-Machine-Continuously-Spinning-Rinsing...

Once these steps are completed, if the washer still will not finish a cycle, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different  that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/