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FlexWash - Clean Drain Filter Error Message

(Topic created: 12-03-2022 11:21 PM)
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Washers and Dryers

My one year old washer stops at Spin cycle with Clean drain filter. I followed the video instructions and drained the filter and cleaned it twice. There wasnt any debris on the filter. And its the same message. I reset power to the equipment before the second time.

Any suggestions? Thanks in advance

 

 

 

 

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Samsung_Moderator
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Washers and Dryers

Hi there, That definitely sounds frustrating to have your washer not completing spin cycles. It sounds like you have already been through all the troubleshooting we would recommend for these symptoms. However, I am going to provide a couple links to more information on these issues. 

1. General Guide for Error Codes: 

https://www.samsung.com/us/support/troubleshooting/TSG01002001/

2. Washer Spin Cycle Issues: 

https://www.samsung.com/us/support/troubleshooting/TSG01000997/

 

Since you have already tried these steps, and they did not help, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/

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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, That definitely sounds frustrating to have your washer not completing spin cycles. It sounds like you have already been through all the troubleshooting we would recommend for these symptoms. However, I am going to provide a couple links to more information on these issues. 

1. General Guide for Error Codes: 

https://www.samsung.com/us/support/troubleshooting/TSG01002001/

2. Washer Spin Cycle Issues: 

https://www.samsung.com/us/support/troubleshooting/TSG01000997/

 

Since you have already tried these steps, and they did not help, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/