Original topic:

Samsung Washer WF457ARGSGR/A2 Touchscreen unresponsive

(Topic created: 08-16-2022 06:21 AM)
Washers and Dryers

Hi, running into an issue with unresponsive screen. The lower right section stopped responding. I can't get into Settings/Light/Child lock sections and washer additional options on the cycle menu. Anyone else have this issue? Is there a solution?

1 Reply
Community Manager
Community Manager
Washers and Dryers

Hi there, I can definitely understand your concern with your washer not responding. To help with this, I recommend first following the troubleshooting steps provided in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01108862/#:~:text=Reset%20the%20washer%20by%20....

Once these steps are completed, if the control panel is still not responding, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/