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Washer WA52M8650AV/A4 Powers On But Won't Start

(Topic created: 04-14-2023 10:02 AM)
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Gauge1488
Constellation
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Washers and Dryers

Samsung washer WA52M8650AV/A4 will turn on when pressing the power button, but it will not start when pressing the Start button.  I tried the reset several times and it still will not work.

NOTE: The washer is showing no codes.

TRIED THESE WITH NO FIX

Power reset

Pressed the power button for 5 seconds, then press the start button for 5 seconds, 5 different times unplugging before each reset.

Pressed the Temp button and the Delay button at the same time for several seconds with no fix.

Watched several videos and can't find one on this particular model.

Please help

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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

If your washer doesn't start, the buttons won't work, will not turn on, or the control knob won't select a different cycle, you probably have Child Lock turned on. If your Child Lock icon is lit or flashing, this confirms it. Turning Child Lock Off will usually take care of your problem. If the Child Lock is off and the unit still won't start, continue with the steps below.

 

Check for moisture in the panel.

Moisture in the panel is normal, especially if the washer is in a humid location. Allow the panel to dry and try again.

 

Confirm that setting is available.

Some settings and features do not work with every cycle. If the button works on some cycles but not others, this is normal. See the appendix in your user manual for which settings can be used with each cycle on your model.

 

Make sure the power cord is plugged in.

The outlet needs to be a well-grounded, 120V, three-prong outlet, protected by a 20-amp circuit. To confirm the outlet is working, plug in something else, like a lamp.

 

Check the power cord is not damaged.

If the power cord is damaged, visit our Support Center to request service.

 

Verify the laundry room has its own dedicated circuit.

Your washer and dryer will typically share the same circuit, although electric dryers require a 240V outlet that a washer cannot use. Do not have any other devices on the same circuit as the washer and dryer.

 

Check if the circuit breaker has been tripped.

Tripped circuits often look like they're on (see the lowest circuit in the image). To be sure, switch the circuit off, then back on again.

 

Make sure the washer is not plugged into a surge protector.

Samsung does not recommend using surge protectors with our washers.

 

Unplug the washer for 60 seconds, and then try again.

 

Note: Make sure that you are quickly pressing the button down instead of holding it down

 

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed. 

- If you're within the one year warranty, you can Private message one of our moderators to have service set up. PM Link.

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

If your washer doesn't start, the buttons won't work, will not turn on, or the control knob won't select a different cycle, you probably have Child Lock turned on. If your Child Lock icon is lit or flashing, this confirms it. Turning Child Lock Off will usually take care of your problem. If the Child Lock is off and the unit still won't start, continue with the steps below.

 

Check for moisture in the panel.

Moisture in the panel is normal, especially if the washer is in a humid location. Allow the panel to dry and try again.

 

Confirm that setting is available.

Some settings and features do not work with every cycle. If the button works on some cycles but not others, this is normal. See the appendix in your user manual for which settings can be used with each cycle on your model.

 

Make sure the power cord is plugged in.

The outlet needs to be a well-grounded, 120V, three-prong outlet, protected by a 20-amp circuit. To confirm the outlet is working, plug in something else, like a lamp.

 

Check the power cord is not damaged.

If the power cord is damaged, visit our Support Center to request service.

 

Verify the laundry room has its own dedicated circuit.

Your washer and dryer will typically share the same circuit, although electric dryers require a 240V outlet that a washer cannot use. Do not have any other devices on the same circuit as the washer and dryer.

 

Check if the circuit breaker has been tripped.

Tripped circuits often look like they're on (see the lowest circuit in the image). To be sure, switch the circuit off, then back on again.

 

Make sure the washer is not plugged into a surge protector.

Samsung does not recommend using surge protectors with our washers.

 

Unplug the washer for 60 seconds, and then try again.

 

Note: Make sure that you are quickly pressing the button down instead of holding it down

 

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed. 

- If you're within the one year warranty, you can Private message one of our moderators to have service set up. PM Link.

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location