Original topic:

Washer moving & shaking

(Topic created: 05-14-2023 04:27 PM)
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Wicked68
Galaxy
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Washers and Dryers
New washer moving and shaking during spin. Leveler is saying it's leveled. It has already put a hole in the wall. I got on YouTube and they are giving several possible reasons. Need to check and see if the moving bolts are removed, I guess... 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, I can certainly understand your concern with your washer shaking like that. I first recommend following the steps in the link below. It has detailed information on what to do if the washer is vibrating or shaking. 

https://www.samsung.com/us/support/troubleshooting/TSG01001016/

Once these steps are completed, if the washer is still shaking, it will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/

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2 Replies
roach2011
Cosmic Ray
Options
Washers and Dryers
Lol
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, I can certainly understand your concern with your washer shaking like that. I first recommend following the steps in the link below. It has detailed information on what to do if the washer is vibrating or shaking. 

https://www.samsung.com/us/support/troubleshooting/TSG01001016/

Once these steps are completed, if the washer is still shaking, it will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/