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liquid detergent is immediately dispensed in washer model WW22K6800A

(Topic created: 05-14-2022 07:20 AM)
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userSYn7OLZiba
Constellation
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Washers and Dryers

I installed the small piece of plastic that indicates the max level of detergent.

I pour the detergent but it flows on down and out of the container. It does not stay there. The level of detergent rises to the max line then immediately comes down when I stop pouring.

Maybe this is normal and I don't understand. But, it seems very wrong.

This is a new machine. Delivered today. First time trying a wash after performing the leak check and the calibration.

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Samsung_Moderator
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Thank you for clarifying. I found this link, to our washer dispenser troubleshooting guide, that may be helpful: https://www.samsung.com/us/support/troubleshooting/TSG01207154/

However, if after trying the steps in this link, the detergent is still immediately dispensing, the washer will require service. There’s a couple options here we can take based on your warranty status. 

 

If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different washers that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/

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Samsung_Moderator
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Hey there, thank you for reaching out to us and it will be our pleasure to assist regarding this inquiry on the detergent holder. I would recommend ensuring the main- wash compartment is set for liquid detergent usage and not powder, which it sounds like could be the case from the description provided. You can locate the e-manual here- https://downloadcenter.samsung.com/content/UM/201904/20190416104854054/WW22K6800AW-A2_03645A-04_A2.p... for further assistance. 

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userSYn7OLZiba
Constellation
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Washers and Dryers

What color is the "liquid detergent container"?

The drawer is white. The drawer has 3 compartments. There is a blue/purple insert in each compartment. The first (leftmost) compartment is for detergent. It's insert is not a container - it does not have 4 walls to contain. It can only act as a level indicator. As it is, only the detergent section of the drawer has 3 walls so close but still it will let the detergent flow out to the back. I wish I could include a photo. The drawing in the manual gives the impression the blue insert into the detergent section can retain detergent - like a cup.

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Samsung_Moderator
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Community Manager
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Washers and Dryers

Thank you for clarifying. I found this link, to our washer dispenser troubleshooting guide, that may be helpful: https://www.samsung.com/us/support/troubleshooting/TSG01207154/

However, if after trying the steps in this link, the detergent is still immediately dispensing, the washer will require service. There’s a couple options here we can take based on your warranty status. 

 

If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different washers that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/