QLED and The Frame TVs
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Update 1520 caused a compatibility issue with Apple TV and Art Mode. Prior to this update, the system worked seamlessly: pressing the power button... View Post 
Members_oMjMCoX
I just reviewed the tv itself, although the tv was not the problem, the 1520 update was! I'm trying ... View Post |
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With my new qn65qn90bafxza Samsung smart TV, the auto volume setting does not work so the volume is not uniform between the tv (cable source) and... View Post 
Samsung_Moderator
If you haven't had a chance yet try changing the audio to stereo while on Netflix. I see that this h... View Post |
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Got new Frame TV yesterday and when I got to the Art section in the home screen, nothing loads totally black screen. TV is connected to Internet... View Post
Samsung_Moderator
Hello! Thank you so much for posting about this. I completely understand your concerns with the Art ... View Post |
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I’m not able to access the pictures on my Frame TV. When I select a picture, it says to get a membership. When I click on membership, it says,... View Post
Samsung_Moderator
That's odd. There may be some connection issue with the servers causing that to happen. I suggest re... View Post |
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Hey recently I have been wanting to turn the picture off at night but keep audio on. For the past few years I have just been turning backlighting... View Post 
Gossipfunda
t's not uncommon for different TV models to have variations in their features and settings, even wit... View Post |
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I would like to know if there’s a noticeable degradation in picture quality in an 85 inch compared to a 75 inch NeoQLED TV, particularly if you’re... View Post 
Jeremiah82
Smaller devices will always have more pixels to give it a cleaner look. As far as using 720p or even... View Post |
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What is the correct size of mounting bolts for the Neo QLED 4K QN90B (2022) 85-inch TV? I have my TV on the stand that came with it. I want to use... View Post
Samsung_Moderator
Hello! Thank you for reaching out! After looking around I found the size you will need. Screw Size: ... View Post |
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Hello i have a new Samsung q60c tv. It is replacing a 5-year old Samsung 55”. I have an older Sonos Playbar concocted to the TV via optical... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to use your... View Post |
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Hello:I just purchased a QN90C and I'm having issues with colors while watching live sports. I have had the following things occur: Image... View Post
Samsung_Moderator
Hey, welcome to the community! I can definitely understand your concern here. I need the Packers gam... View Post |
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I have a 43” frame (2022 model) that I have mounted in vertical/portrait mode. I have been using this exclusively in art mode to display uploaded... View Post
Samsung_Moderator
If turning off Night mode within the Art Mode settings, completing a power cycle (unplugging the TV ... View Post |
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My 65 inch Frame has started randomly turning itself on into TV mode. I think it's related to the latest (1520) firmware release. Anyone else... View Post
Samsung_Moderator
Hey there y'all! I know this is super aggravating and I am happy to help you however I can. I would ... View Post |
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Hi, I used to use a Crystal TV 7000 Series from Samsung from a cuple of years, and actually I have this TV and it stills working on my kitchen.... View Post
Samsung_Moderator
Hey there! I definitely understand how frustrating that can be and am happy to help you 🙂 Check out... View Post |
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Is there a way to retrieve my TV's warranty without going through the settings menu on the television? Like a barcode I could scan on it's... View Post 
justjustinagain79
Let me start by saying I've only owned Samsung phones, watches, earbuds, and appliances now. I notic... View Post |
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Good morning, I'm going crazy as it seems that my tv model has only just one remote model, that is BN59-01311B, that i can't find on... View Post
Samsung_Moderator
Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non... View Post |
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Hi, could someone please help urgently, this tv is almost constantly off more than on now? I am all Samsung, but I am fast losing... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Hello, I have a Q9NF smart tv from 2000 (I think) and I have an app on this tv that is not available in the "App store" anymore. The... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this is not possible, and will need to re-download... View Post |
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I recently bought a QN75Q80CDFXZA and I can’t find a way to get to the color tone settings and some other options. I’ve tried when watching... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to change t... View Post |
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After years of working fine... today my TV is black and won't turn on. I've tried the basic troubleshooting steps on the web (eg.... View Post
Samsung_Moderator
Hi there, Thanks so much for reaching out about this. I definitely understand the need to get your T... View Post |
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Hey guys, Just got my new tv today, I got the QA75Q60CAWXXY model, everything seems to be working fine other than when I try to use the Netflix... View Post
Samsung_Moderator
Hi there, Thanks so much for posting about this. Support for US products is the focus of this forum.... View Post |
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My screen on my 75" QLED is separating from the TV. Is there a fix or repair to this? I have seen on other blogs that the adhesive used is... View Post
Samsung_Moderator
Hi there, Thanks so much for posting about this. I can certainly understand the concern with your sc... View Post |
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I’ve seen other posts on here about frustrations with the Frame software updates and have to add my voice to the chorus. When I go to turn off the... View Post
Samsung_Moderator
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will ... View Post |
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Hello, My remote just died. It's stuck on a Samsung channel with a black screen, and I cannot change anything with the remote (original... View Post 
massachusetts1
Solved. Contacted Samsung support directly. There is a button under the Samsung Logo at bottom right... View Post |
