Original topic:

Solar remote red light stays on continuously

(Topic created: 04-28-2024 04:09 AM)
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Sathish1
Constellation
Options
QLED and The Frame TVs

My remote is not working and red light stays on continuously.

7 Replies
ButtaBean_420
Black Hole
Options
QLED and The Frame TVs
I have the same problem and the remote doesn't work I tried all fixes no change I'm guessing it is dead
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Options
QLED and The Frame TVs
Have you tried plugging it into a charger?
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ButtaBean_420
Black Hole
Options
QLED and The Frame TVs
Yes also tried to recalibrate but nothing red light stays on no flashing and no buttons will work
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you so much for posting about this. I completely understand your concerns about the remote not working and the red light flashing. I'll be more than delighted to assist. Are you in a room void of sunlight? If so, it could not be getting enough charge. 

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ButtaBean_420
Black Hole
Options
QLED and The Frame TVs
The red light doesn't flash as me and OP both stated the light stays on all the time and doesn't work
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for confirming that. I have a couple links that may be helpful with this. The first is our general troubleshooting guide for remote control issues. The second is a guide more specifically about if the solar remote will not charge. 

1. Remote Control Issues:

https://www.samsung.com/us/support/troubleshooting/TSG01202543/

2. Solar Remote Not Charging: 

https://us.community.samsung.com/t5/Other-Mobile-Devices/Solar-Remote-Charging-Issues/td-p/2713056

Please let us know if these help!

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Who_bhaskartripathi
Constellation
Options
QLED and The Frame TVs

I am not sure why but I also have the same problem, did they push any software which caused this issue???

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