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Original topic:

Samsung One Connect Issue?

(Topic created: 10-05-2021 05:56 AM)
userXb3ELyziJL
Constellation
Options
4K, 8K and Other TVs

Working fine night before. When powered on this morning for the attached picture. Have tried powering off/on TV and box. All cable appear to be fine. Did this several times and no change. 

Ideas as to cause? Model # QN75Q7FAMFZXA 

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Solution
SamsungLarry
Community Manager
Community Manager
Options
4K, 8K and Other TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01001086/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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