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Asteroid

Lines on tv screen 55 inch

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My tv is less than 2 years old & it has vertical lines on it . Tv was almost $1000& should last a long time. Is there a fix for this ? 
Tv is basement so it doesn't get to much use. 
also it turns on by itself sometimes . Not sure how or why. 
Can someone help please

thank you  

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Samsung Moderator
Samsung Moderator

Re: Lines on tv screen 55 inch

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You've done the suggested troubleshooting.  At this point I would want to have a technician out to look at the television.  Could you send me a private message with your full model and serial number?  I would like to look into this further for you http://bit.ly/2ihPL97.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Lines on tv screen 55 inch

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Do the lines appear on all sources, inputs, and the picture test? Is it plugged into a surge protector or a wall outlet directly?


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Asteroid

Re: Lines on tv screen 55 inch

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The lines happen on all inputs. It's plugged into the wall just like my other three TVs. 42 years old and I've never experienced anything like this on a brand new TV well sorry for your and a half old when I paid almost $1000 for it very very very disappointed with Samsung

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Samsung Moderator
Samsung Moderator

Re: Lines on tv screen 55 inch

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You've done the suggested troubleshooting.  At this point I would want to have a technician out to look at the television.  Could you send me a private message with your full model and serial number?  I would like to look into this further for you http://bit.ly/2ihPL97.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Asteroid

Re: Lines on tv screen 55 inch

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Can someone at Samsung please email me ? Very upset with Samsung & pretty ousted off about my tv since it's only 1,5 years old. I seen TVs I have three-year warranty and this one is supposedly only has a one year warranty what is going on with your poor products Samsung ? Guess when you have millions you don't give a about your customers the poor people. Very unprofessional 

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Samsung Moderator
Samsung Moderator

Re: Lines on tv screen 55 inch

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Please send a message via the link provided by @SamsungJam with the TV's model and serial number. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Lines on tv screen 55 inch

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How do I send you private message ??

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