A11 lost predictive text after update

[Stef10]

Hi, Members! Your help beyond Google search would be greatly  appreciated! An update was sent to my phone and after updating, I lost stored words and predictive text on the Samsung Keyboard. Predictive text is turned on, but not rectifying the issue. Predictive emojoi's isn't an issue. I cannot find a way to update the keyboard or report a problem  with this issue. I'm hoping you can help?

[User_name]

which carrier? and what's your current software version (last 4 letters of build number in the software info) 

have you tried it in safe mode? 

i'd submit an error report on members app > + button > error report

[Stef10]

My service is through Life Wireless, whom has a contract with AT&T.
Last 4 is BUE3
Where would I find safe mode? And thank you! I'm hoping you can help me troubleshoot this! 🤗

[User_name · Accepted solution]

Samsung Keyboard settings > Language and types > Manage input languages > Download English (US) 

this should fix the issue

[Stef10]

Thank you so very much!!! 🤗🤗🤗 You're amazing!!!