JUMP TO SOLUTION Solved

Original topic:

A51 connected to Wi-Fi without internet after software update

(Topic created: 03-05-2024 05:16 AM)
400 Views
Members_AlkHCGy
Constellation
Options
A Series & Other Mobile

A51 connected to Wi-Fi without internet after software update

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, thank you for your feedback. I understand your concerns with your device connecting to Wi-Fi without internet and I will be more than happy to take a look into this with you. 

 

Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address.

 

Make sure you have the correct password for the network. Sometimes an incorrect password will make it appear as though you are connected but will not provide any access. 

Navigate to Settings, and then tap Connections. Tap Wi-Fi, and then tap the Settings icon next to your desired network. Tap Forget, and then try reconnecting to the network.

Restarting your router and devices can help fix simple connection errors.

If you are unable to access the internet after you have rebooted the Wi-Fi router, please contact the Internet Service Provider for further troubleshooting.

 

Here is some additional troubleshooting steps:

https://www.samsung.com/us/support/troubleshooting/TSG01001559/#assign-a-static-ip-address-to-a-phon...

 

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, thank you for your feedback. I understand your concerns with your device connecting to Wi-Fi without internet and I will be more than happy to take a look into this with you. 

 

Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address.

 

Make sure you have the correct password for the network. Sometimes an incorrect password will make it appear as though you are connected but will not provide any access. 

Navigate to Settings, and then tap Connections. Tap Wi-Fi, and then tap the Settings icon next to your desired network. Tap Forget, and then try reconnecting to the network.

Restarting your router and devices can help fix simple connection errors.

If you are unable to access the internet after you have rebooted the Wi-Fi router, please contact the Internet Service Provider for further troubleshooting.

 

Here is some additional troubleshooting steps:

https://www.samsung.com/us/support/troubleshooting/TSG01001559/#assign-a-static-ip-address-to-a-phon...