Original topic:

A52 WiFi Calling drops calls 1-2 seconds after it is answered

(Topic created: 04-29-2024 11:45 AM)
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cjkehoe
Constellation
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A Series & Other Mobile

This problem has been going on for more than a year since I got this phone; I was hoping that someone else reported this problem and it would've been fixed by now but I cannot take it anymore.

I'm on WiFi calling;  NetGear WAP 212 5ghz on a 500gb Fiber connection with T-Mobile as mobile carrier - incoming call I will answer, I will hear the person for 1-2 seconds and then it drops the call.  This happens all the time, I can pretty much replicate it.  It then takes about 1-2 minutes of jerking settings around before I can make an outgoing call.  I have the latest update for this phone.    

I am in a lousy cell coverage location so the Wifi calling is very important.  I'm not sure if the lousy mobile coverage is having any effect on it.

What debug information can I provide?

We are 100% Samsung house (Washers, Fridge, Tablets, Laptops, TVs, Smart things) so I can't tell if you Snapple or Boogle devices have the same issue.

 

2 Replies
3Fees
Comet
Options
A Series & Other Mobile
Here is a link from t-mobile on setting up wifi calling through t- mobile .

https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile

Cheers
3Fees
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realaud
Black Hole
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A Series & Other Mobile

Wi-Fi calling is a carrier supported service, not Samsung.  Troubleshooting wi-fi calling should be done through your carrier.

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