Unable to answer phone calls on my Galaxy A14 5G

[Members_d7n5kcL]

I have a new Galaxy A14 5G phone, but can't answer a call when it rings! Any solutions? I'm new to this type of phone!

[Popsicle20]

What's happening? Is the touch screen not responding? Is the screen with the caller not coming up when the phone rings?

[Members_d7n5kcL · Accepted solution]

Touch screen not responding when I receive a call! My daughter just tried something and it worked! So the answer is, when my phone rings I need to swipe the green icon instead of tapping it! Once I swipe it, it takes me right to the caller! I thank you for your quick response! My problem is now solved!

[Popsicle20]

I'm glad you were able to get it working. 😀