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A53 freezing, no network available, not sending texts, pictures not colored properly?

(Topic created: 03-26-2023 09:15 AM)
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BlazeStar
Cosmic Ray
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A Series & Other Mobile

Is anyone else having an issue with the A535G phone freezing on you not allowing you to send text messages saying is no network available to use uh their pictureIs anyone else having an issue with the A535G phone freezing on you not allowing you to send text messages saying is no network available to use their pictures are coming up not colored properly I don't like this phone anymore I just bought a $500 I'm  off

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello @Gin67 and BlazeStar, welcome to the Community, and thank you for reaching out. I can certainly understand the frustration of having these network difficulties in addition to freezing and poor display qualities. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Use this guide for troubleshooting the freezing on the device: https://www.samsung.com/us/support/troubleshooting/TSG01001416/#force-a-reboot-on-the-phone

Troubleshooting your network data can be as simple as resetting your network settings. Simply go to Settings > General Management > Reset > Reset Network Settings (you may be prompted to enter a pin/password) > Reset. If the network reset did not help with the connection to your mobile network, you should reach out to your service provider who manages the network, where they may issue you a new SIM card for instance. 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. 

You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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2 Replies
Gin67
Constellation
Options
A Series & Other Mobile
I am having the same problem and I have only had the phone for 2 weeks
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello @Gin67 and BlazeStar, welcome to the Community, and thank you for reaching out. I can certainly understand the frustration of having these network difficulties in addition to freezing and poor display qualities. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Use this guide for troubleshooting the freezing on the device: https://www.samsung.com/us/support/troubleshooting/TSG01001416/#force-a-reboot-on-the-phone

Troubleshooting your network data can be as simple as resetting your network settings. Simply go to Settings > General Management > Reset > Reset Network Settings (you may be prompted to enter a pin/password) > Reset. If the network reset did not help with the connection to your mobile network, you should reach out to your service provider who manages the network, where they may issue you a new SIM card for instance. 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. 

You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html