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AR Core / Google Play services for AR not supported

(Topic created: 11-17-2020 09:29 PM)
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userymSslcec27
Asteroid
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A Series & Other Mobile

So i checked back the support list and Galaxy A20 is on the list but on the play store, it still says I can't download it. I updated my phone yesterday to the latest update and I still can't get it. Is there any special requirements?

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Stephanie Nikki
Black Hole
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A Series & Other Mobile

You would need to reach out to Google for information regarding compatibility with their services. You can reach out to them at (650) 253-0000.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung_uNGCSRM
Constellation
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A Series & Other Mobile

I'm having the same issue. I have a fully updated galaxy A20 (android 10) and although the devices is on the google developer's list for AR support, the google play store says that it is incompatible. Is it really not compatible, if not, why not, and why is the device on the list in the first place?

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Solution
Stephanie Nikki
Black Hole
Options
A Series & Other Mobile

You would need to reach out to Google for information regarding compatibility with their services. You can reach out to them at (650) 253-0000.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userymSslcec27
Asteroid
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A Series & Other Mobile

This took 5 days and 2 people then replied 10 minutes in between, this place doesn't seem that reliable in timing.