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Battery overheating on A13 5G

(Topic created: 06-18-2024 04:08 PM)
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A Series & Other Mobile
Every time I use Firefox on my phone Galaxy A13 5G my battery keeps heating up and I have to turn it off I updated everything on my phone apps software and Google Play services but it still isn't cooling off what can I do to help keep its battery temperature down 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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A Series & Other Mobile

Hello, we understand the concern of the phone overheating.

If you're receiving an overheating message check out the following link:

https://www.samsung.com/us/support/answer/ANS00076952/ 

If you've tried troubleshooting above, when it comes to problems overheating the battery, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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realaud
Honored Contributor
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A Series & Other Mobile
Don't use Firefox? Does this happen with any other apps? I have found Firefox to be a resource sucker ev on computer, so I stopped using it.
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SamsungRyder
Samsung Moderator
Samsung Moderator
Options
A Series & Other Mobile

Hello, we understand the concern of the phone overheating.

If you're receiving an overheating message check out the following link:

https://www.samsung.com/us/support/answer/ANS00076952/ 

If you've tried troubleshooting above, when it comes to problems overheating the battery, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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