AT&T Visual Voicemail transcription no longer working with latest version of app installed. I installed an older version & that fixed the problem. AT&T support is clueless & is no help. I have no idea if/when bug will be fixed.
You will have to contact AT&T. It is their app. Somewhere in the settings of the app is the "about" section, which should give you options to contact the development team. If it is not there, go to the app info in your apps list in the phone settings and see if there's a section titled "app details in store", and tap it and it should bring you to the app page where you can find app support contact information. Regular AT&T customer service knows nothing about the apps. Another thing, are you actually using AT&T's visual voicemail, or just a visual voicemail app that came loaded on your AT&T phone?
I'm already ahead of you. I did contact the knuckleheads at ATT. Just added this to the Community board in case others encounter the same issue as an FYI.
I'm using the actual ATT visual voicemail app on my unlocked phone
OK, just checking as a lot of carriers do not have their own VVM app and use a generic one, as well as the fact that ordinary customer service reps know nothing about the app (if they even know it exists), so it's best to communicate directly with the development team.
