Original topic:

Bluetooth half works after using aux cord.

(Topic created: 06-12-2023 04:25 PM)
A Series & Other Mobile
I recently got a samsung a54g and so far it's been pretty smooth sailing, but today I used an aux cord and aside from some slightly lower volume, everything seemed OK. But now whenever I try and use my bluetooth headphones, apps like Spotify and YouTube refuse to play audio through them and only play through the phone speakers. However sounds like the keyboard typing still play through the headphones, as well as some YouTube videos on the browser. I have leafed through forum after forum and it seems like bluetooth/audio issues is a common problem, which as irritating as that is, should mean it can be easily solved. I would just reset my network settings, but I don't want to ha e to do that after every use of my aux cord, as I use it fairly regularly. Is there a more permanent fix? Thanks.
1 Reply
Community Manager
Community Manager
A Series & Other Mobile

Thank you for reaching out, DarthWindu, and welcome to the Community. In order to help alleviate the annoyance with the Bluetooth audio being picky on what it plays, it is best to try all the steps in this guide first: https://www.samsung.com/latin_en/support/mobile-devices/how-to-troubleshoot-when-bluetooth-headset-a... 

Additionally, verify compatibility with the Bluetooth device you are attempting to play audio through, as not all third-party devices are fully compatible guaranteed. 

There could also be a third-party application responsible for this behavior, in which case, Safe Mode can help rule that out: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior persists under Safe Mode, you can try the resetting of network settings you mentioned. It won't hurt anything, just makes you have to repair devices, reconnect to certain networks, and help resolve many connection difficulties. Simply navigate to Settings > General Management > Reset > tap Reset network settings > tap Reset settings > tap again to confirm (may have a security prompt such as a pin)

If that didn't help either, it may be time to try a factory reset. Make sure to back up everything you do not wish to lose, and follow the steps carefully, as this will be like a fresh start for your device: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html