Original topic:

Callers can't hear me for several seconds in

(Topic created: 03-06-2023 04:00 PM)
1084 Views
kevin74
Constellation
Options
A Series & Other Mobile

A53 5g....when I make calls I can hear the people on other end say hello but then it's about 10 seconds or 4 can you hear me now before they hear me. Incoming calls work fine

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, thank you for your feedback. I understand your concerns on this situation and I will be happy to help. 

 

First, restart your device and ensure that your software is on the latest version by checking Settings > System Updates. Next, start your device in safe mode, this will disable all 3rd party apps/services and purely load the Android OS, using this guide: https://www.samsung.com/us/support/answer/ANS00062983/

 

Try making a voice call to hear if there is any sound coming from the receiver/speaker. Open Voice Recorder and record your voice. Playback the recording to see if you can hear yourself. If you can hear yourself, it is likely that there is an issue with the other end of the voice call or your service provider.

 

Finally, complete a factory reset be sure that you back up your important data as this process will wipe all personal data from the phone: https://www.samsung.com/us/support/answer/ANS00062029/

 

Here is some additional information on keeping your phone safe from malware https://www.samsung.com/us/support/answer/ANS00078568/


If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html