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Original topic:

Device Wellbeing showing zero screen time

(Topic created: 05-31-2022 04:02 PM)
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userutJskyW6cP
Constellation
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A Series & Other Mobile

My phone, Samsung M52 was inactive and switched off in India for 3 weeks after it had it's screen changed (at an authentic Samsung Service center). Now after shipping it to me in Nigeria, the screen time is constantly showing as zero for the past two days. How can i fix this? Pls assist me as this metric is really important for me.

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Thank you for reaching out. I understand your concern with your screen after recent repair. Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitlocationsite.html