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Diagnostics menu not working on galaxy A14

(Topic created: yesterday)
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Evil_a7a
Constellation
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A Series & Other Mobile

I have been trying to access the diagnostics menu for a while but It doesn't seem to be working, every time I enter the code the dialer just gets cleared and nothing happens. I searched online and it said I should turn auto blocker off, but I can't find it anywhere in the settings. And I'm not sure if it's even supported on the A series. Is there something I need to do first to access the diagnostics menu?

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GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

If its not showing up where I mentioned then your device doesn't support Auto Blocker and you will have to use the Diagnostics menu in the support tab of the Members app since you can't use the codes that some carriers disable 



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GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

Go to your phone settings and disable this option

Phone settings 

Security and Privacy 

Auto Blocker 

Toggle Off 

Its been disabling the use of codes in the dialer plus it depends on if your carrier allows the use of  them 



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Evil_a7a
Constellation
Options
A Series & Other Mobile

As I mentioned, I can't find Auto blocker anywhere on my phone, And I'm not sure if it's even supported on the A series.

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Solution
GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

If its not showing up where I mentioned then your device doesn't support Auto Blocker and you will have to use the Diagnostics menu in the support tab of the Members app since you can't use the codes that some carriers disable 



If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


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realaud
Honored Contributor
Options
A Series & Other Mobile

I have the A54 and I have the auto blocker setting.  I have it turned off. I don't believe the low end A series supports that.  I think the lowest A's do not support a lot of things.  Those are really meant for those on a budget who only needs a phone that accesses the internet and does some stuff.

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realaud
Honored Contributor
Options
A Series & Other Mobile

Why bother with phone codes, when the diagnostics exist in device care and the support tab of the members app?