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Original topic:

Galaxy A11 screen will not time out

(Topic created: 05-21-2021 04:04 AM)
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marco420
Constellation
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A Series & Other Mobile

How to get your phone to timeout without using a earphone or charger plugged in??

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SamsungRei
Community Manager
Community Manager
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A Series & Other Mobile

For issues such as this, please try running in Safe Mode to check that none of your third-party apps is the culprit.  If the problem remains while in Safe Mode then as a last resort please backup all your unsaved, locally stored files and factory reset, starting 'as new' in order to give the phone a fresh start.  

 

If factory resetting doesn't help, Then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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3 Replies
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A Series & Other Mobile
I think settings display screen time out
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marco420
Constellation
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A Series & Other Mobile
Tried that multiple times and doesn't work..
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Solution
SamsungRei
Community Manager
Community Manager
Options
A Series & Other Mobile

For issues such as this, please try running in Safe Mode to check that none of your third-party apps is the culprit.  If the problem remains while in Safe Mode then as a last resort please backup all your unsaved, locally stored files and factory reset, starting 'as new' in order to give the phone a fresh start.  

 

If factory resetting doesn't help, Then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.