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Original topic:

Galaxy A13 phone Bluethooth not working

(Topic created: 02-26-2023 08:20 PM)
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John4232
Asteroid
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A Series & Other Mobile
When I use my phones bluetooth, it will randomly, and only when the phone had a video/other media on will it randomly turn off both my wifi and Bluetooth,then reconnect for both, or only my wifi.

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello John4232, and welcome to the Community. I am sorry to hear of your Bluetooth and Wi-Fi cutting out randomly, and can understand how inconvenient that is. Have you tried Safe Mode to see if a third-party application is responsible for this? You can use this guide here and help narrow down the cause: https://www.samsung.com/us/support/answer/ANS00062983/

If that doesn't help, you can give your device a bit of a cleaning by wiping your device's cache partition, using these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If clearing the cache partition didn't help improve the behavior, you can try resetting your network settings. The steps are:
-Open the Settings app.
-Tap General Management.
-Tap Reset.
-Tap Reset Network Settings.
-Tap Reset Settings.
-Tap Reset Settings one more time to confirm.

Last troubleshooting step would be a factory reset. Follow the guide carefully and make sure to back up everything you do not wish to lose: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html




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5 Replies
Jameswalter
Cosmic Ray
Options
A Series & Other Mobile

Turn your Samsung Galaxy A13 5G off, reboot it and check whether the problem has been solved. If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.

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John4232
Asteroid
Options
A Series & Other Mobile
Didn't work
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello John4232, and welcome to the Community. I am sorry to hear of your Bluetooth and Wi-Fi cutting out randomly, and can understand how inconvenient that is. Have you tried Safe Mode to see if a third-party application is responsible for this? You can use this guide here and help narrow down the cause: https://www.samsung.com/us/support/answer/ANS00062983/

If that doesn't help, you can give your device a bit of a cleaning by wiping your device's cache partition, using these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If clearing the cache partition didn't help improve the behavior, you can try resetting your network settings. The steps are:
-Open the Settings app.
-Tap General Management.
-Tap Reset.
-Tap Reset Network Settings.
-Tap Reset Settings.
-Tap Reset Settings one more time to confirm.

Last troubleshooting step would be a factory reset. Follow the guide carefully and make sure to back up everything you do not wish to lose: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html




John4232
Asteroid