When I use my phones bluetooth, it will randomly, and only when the phone had a video/other media on will it randomly turn off both my wifi and Bluetooth,then reconnect for both, or only my wifi.
Hello John4232, and welcome to the Community. I am sorry to hear of your Bluetooth and Wi-Fi cutting out randomly, and can understand how inconvenient that is. Have you tried Safe Mode to see if a third-party application is responsible for this? You can use this guide here and help narrow down the cause: https://www.samsung.com/us/support/answer/ANS00062983/
If that doesn't help, you can give your device a bit of a cleaning by wiping your device's cache partition, using these steps: ā¢ Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles. ā¢ Press and hold the Volume Up button and the Home button. ā¢ While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons. ā¢ Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select. ā¢ Select reboot system now. Option is highlighted, utilize the Power button to select.
If clearing the cache partition didn't help improve the behavior, you can try resetting your network settings. The steps are: -Open the Settings app. -Tap General Management. -Tap Reset. -Tap Reset Network Settings. -Tap Reset Settings. -Tap Reset Settings one more time to confirm.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Turn your Samsung Galaxy A13 5G off, reboot it and check whether the problem has been solved. If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Hello John4232, and welcome to the Community. I am sorry to hear of your Bluetooth and Wi-Fi cutting out randomly, and can understand how inconvenient that is. Have you tried Safe Mode to see if a third-party application is responsible for this? You can use this guide here and help narrow down the cause: https://www.samsung.com/us/support/answer/ANS00062983/
If that doesn't help, you can give your device a bit of a cleaning by wiping your device's cache partition, using these steps: ā¢ Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles. ā¢ Press and hold the Volume Up button and the Home button. ā¢ While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons. ā¢ Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select. ā¢ Select reboot system now. Option is highlighted, utilize the Power button to select.
If clearing the cache partition didn't help improve the behavior, you can try resetting your network settings. The steps are: -Open the Settings app. -Tap General Management. -Tap Reset. -Tap Reset Network Settings. -Tap Reset Settings. -Tap Reset Settings one more time to confirm.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
John4232, Unfortunately, we do not have a Samsung Care video for this, however, you can find videos on YouTube that will show these steps if you need visuals. I've also attempted to make the steps clearer below. I hope this helps!
1. Turn your phone off. 2. Press and hold the Volume Up button and the Power key for 8 seconds 3. Use the Volume Down button to select and highlight wipe cache partition. 4. select it. 5. Press the Volume Down button once to select āYesā and then press the Power key again to select it. 6. Lastly, press the Power key once to select āReboot system nowā and your phone will restart
