Original topic:

Galaxy A15 overheating

(Topic created: a month ago)
824 Views
Sharondu
Constellation
Options
A Series & Other Mobile

Bought the A15 phone. Couple weeks later it would over heat or act flakey. Verizon won't replace it. Samsung doesn't want to help me in a realistic way. Will be without phone for at least 1 month.....so why would I want to buy another samsung product. .....guess it is time to buy an iphone!!!!

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello Sharondu, Welcome to the Community.  We understand how upsetting it is when your phone is not working as expected. 

If your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone. To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

If you're still having the same problem we would suggest doing a factory data reset on the device. 

https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful or the phone is getting too warm to touch, service is recommended. 

You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

View solution in context

0 Likes
Reply
3 Replies
lordvader311
Constellation
Options
A Series & Other Mobile
That is unfortunate, why won't Verizon replace it? What do you mean by Samsung will not assist you in a realistic sort of way?
0 Likes
Reply
JLo33
Galaxy
Options
A Series & Other Mobile
Did you buy the A15 from an authorized dealer?
Define "act flakey".
Are you trying to get resolution for your issues or are you just expressing a thought?
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello Sharondu, Welcome to the Community.  We understand how upsetting it is when your phone is not working as expected. 

If your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone. To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

If you're still having the same problem we would suggest doing a factory data reset on the device. 

https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful or the phone is getting too warm to touch, service is recommended. 

You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

0 Likes
Reply