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Galaxy A52S microphone not working after notification.

(Topic created: 07-15-2023 08:05 AM)
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Chad76
Constellation
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A Series & Other Mobile

Hi,

  Over the past month or so, I've noticed a strange bug with my phone.  If I'm in a phone call and receive any notification during the call, the microphone stops working.  This has happened on multiple occasions now. Very frustrating.  Was in an important call to a hospital last week. Heard the beep of an email notification whilst on the call. Then the person on the other end can't hear me any more and ended up just hanging up on me cause they thought I'd gone. This happens with notifications from any app. Just kills the mic.  Anyone experienced this or have any idea what the problem is?  One step away from buying an iPhone at this point. 

Phone:  Galaxy A52S 5G.

FW version: 13. 

 

Cheers,

Chad.

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hi Chad76, welcome to the Community, and thank you for reaching out. I can certainly see how this can interfere with important phone calls, and am sorry to hear you are experiencing this behavior. 

In addition to what @Sprocket99 suggested with changing your notification settings and checking for updates, have you tried a simple restart of your A52? If a restart doesn't correct the behavior, it could be a third-party application responsible. Use this guide for Safe Mode to see if this persists: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues under Safe Mode, it may be time to try a fresh start for your device, through a factory reset. Make sure to back up everything you do not wish to lose, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Sprocket99
Comet
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A Series & Other Mobile
What happens if you set notifications to no sound in Android sound settings for notifications?

You should also double check play store and also Samsung store for app updates as parts of the phone including call related stuff are updated though both of those.

Also, if you have wifi calling available and have wifi then toggling that to the opposite might help in theory.

There's other things in theory probably that might help.

You can always use iphone. You will just have other lame issues. But, that's up to you.
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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hi Chad76, welcome to the Community, and thank you for reaching out. I can certainly see how this can interfere with important phone calls, and am sorry to hear you are experiencing this behavior. 

In addition to what @Sprocket99 suggested with changing your notification settings and checking for updates, have you tried a simple restart of your A52? If a restart doesn't correct the behavior, it could be a third-party application responsible. Use this guide for Safe Mode to see if this persists: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues under Safe Mode, it may be time to try a fresh start for your device, through a factory reset. Make sure to back up everything you do not wish to lose, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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