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Original topic:

Galaxy A53 why is Samsung ignoring fixing the software

(Topic created: 01-20-2023 10:52 AM)
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DLG916
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 I read other customers' complaints and there's a common thread: Samsung made bad software for their A53, and Samsung doesn't seem to care!

Mine freezes and restarts in every activity on the phone. Unpredictable! Each time I login to Samsung Members the first it shows is to give permission to upload the phone log and report the freeze and restart to support. Which I do.

Still no 13 5.1 despite that the promise. No time frames for fixes, security updates, or even acknowledgement of our phones broken software!

My A53 is unlocked version SM-A536U1/DS
Baseband version A536U1UES4AVK5
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WAM1a535g
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I have the exact same unlocked model, as of yet I haven't had the freezing or restart issues you are reporting and am still on Android 12 and 4.1.
DLG916
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Thanks for sharing 👍
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SamB78
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I've had zero issues with my A53. It runs smooth all of the time and I get security updates monthly. Still haven't gotten One UI5 yet, but I'm not gonna get mad about it. It will come eventually.
DLG916
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I hear ya, though others have posted freezing issues. I'm hoping that not too many moons pass by before 13 comes along, it's my last hope. 👍
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Android 13 completely ruined my s22 ultra, haven't been able to open any apps 80% of the time for almost 2 months now... be careful what you wish for.
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DLG916
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That's awful. I have S21 ultra with 13 and it works great after bug fixes. Also have One Plus 9 Pro with 13 and it's lighter and awesome. And a Pixel 6 Pro which is very good but lacks user features that Samsung and One Plus have.
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CongersDub
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Ugh. I knew there had to be a chain, this phonenwas great until thenlast patch amd then then goblins got looses..... oh i almost threw it in the Hudson today!!
I'll put in a ticket now.
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aldemarco
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My A53 5g has functioned flawlessly since the day I got it. I have not received Android 13 yet either, however I am amused by the impatience often expressed here. Then, when Android 13 finally arrives, the same people will start complaining about how it's taking too long for 14 to arrive. Just so you know, Android 13 will not change your life.
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DLG916
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Aldemarco, I don't fit into your categorization of personalities. I'm only anxious for the phone I paid for to perform as advertised. An update to 13 may resolve the issue if I waited. But, as per Samsung support's direction I have taken it to a repair service provider.
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