I have a few week old Galaxy A54 and today when I plugged the charger cable in, it started to smoke and nearly melted the cable in a matter of seconds. I tried another cable - same result. I immediately turned the phone off and contacted support on Twitter, but they are trying to convince me that *I* caused the problem by not using "an official Samsung charger".
I have the same charger set up that I've used my my A20 and S10 in the past. Hasn't changed in years. This phone problem is dangerous - it gets hot enough to catch on fire in a matter of a few seconds. I'm actually worried about it burning down my house.
How do I get Samsung to legitimately deal with this problem. Obviously, I can't call them since I don't dare turn the phone back on, and I can be without a phone for days, much less week if I have to send it to them.
Hello, There. I'm so sorry to hear about this situation. We agree with the other members here, please make sure to discontinue the use of the device until a proper evaluation can be performed. Please note, that certain issues do require direct assistance from Samsung as the Samsung community is peer-to-peer support. I see we have a callback set up for you with our specialized team to discuss this further.
They normally reach out within 24-48 hrs. from the creation of the ticket. However, if you'd like to speak with them sooner, as @JaydaGirlz stated, please call 1-800-726-7864 for quick assistance in this matter!
