BridgetE
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07-29-2024 03:23 AM in
A Series & Other Mobile
I inherited a Samsung Galaxy A15 from a family member that passed away, it's factory reset but asking for the google account or pin to start setting it up and I do not have access to either how do I bypass these?
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realaud
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07-29-2024 05:06 AM in
A Series & Other MobileI do not believe it can be bypassed, it's a security measure to limit the usefulness of stolen phones. You would have to know the passwords to the Google and Samsung accounts in order to have the device removed from said accounts so that they can be re-registered to another account. You might have luck with contacting Google & Samsung, explaining the situation and perhaps providing a d-e-a-t-h certificate or whatever proof they need.
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BridgetE
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07-29-2024 05:24 AM in
A Series & Other Mobile
Thank u!!