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Original topic:

M14 touch not working after november patch update

(Topic created: Saturday)
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AP_Samsung
Constellation
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A Series & Other Mobile

Hello,

I received November security update for my Samsung M14 5G today. Installation was all ok but after the phone restarted it is no longer working. If I try force rebooting, the pin option comes on the screen, after I input the PIN it just hangs on the home screen. tried several times by force rebooting it but no luck. face unlock is working but screen has become unresponsive now. it only allows to enter the PIN after force reboot. 

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GaryB82
Galactic Samsung Care Ambassador
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A Series & Other Mobile
Sorry this is happening to you but since the M14 isn't a US model I would suggest contacting the support page for your country for help with this issue.
https://www.samsung.com/us/common/visitlocationsite/


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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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2 Replies
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile
Sorry this is happening to you but since the M14 isn't a US model I would suggest contacting the support page for your country for help with this issue.
https://www.samsung.com/us/common/visitlocationsite/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Akash0
Constellation
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A Series & Other Mobile

Exactly same thing happened with me too, please reply if u find any solution 🙏