When I answer or make a phone call, people can't hear what I'm saying. Its like the microphone is off. If I turn on and off the speakerphone then the regular microphone will work fine.. It only does it at the start of a phone call. Please help
Solution--- grab a sewing needle and there are 3 holes on the bottom of the phone, 1 is charging 2 is headphone jack, 3 LITTLE hole that is the microphone, insert the needle there and drag it back along the sides to clear the whole of microscopic debri from the hole that is blocking the sound to get to the mic.
Members of my family (5) have the Samsung j3 emerge and we ALL have this problem consistently. Not only can the not hear us sometimes we cannot hear them. It is not consistent nor do any trouble shooting tips tricks help. It continues the same.
This last week here are the issues we have had ... JUST in the last 5 days!.
Phone 1: pages not loading, or multiple pages loading on top of each other so none are readable.
Video, black screen but Audio heard. Have to kill whatever app and try again. Main Apps, dish and YouTube
Calls. Take 2-3 calls until they can hear.
Very so interface. 20-30 seconds per touch! Multiple restarts and battery removals.
Phone 2: blue screen of death. Frozen. Battery removal then ok for a few hours then it happened again.
Video, black screen but Audio heard. Have to kill whatever app and try again. Main App Youtube.
Videos or webpages wouldn't load.
Calls. Take 2-3 calls until they can hear
Phone 3:
Calls. Take 2-3 calls until they can hear
Pages not loading correctly making it impossible to view
Battery at 60% and phoned spontaneously turning off. Not turning back on. Battery removed. Would plug in and after about 1 hour turn back on.
Power off and on multiple times (cycled)
Video, black screen but Audio heard. Have to kill whatever app and try again. Main App Youtube.
Phone 4:
All of the above!
Saturday and Sunday system updates 4 times! No service/network interuptions.
Phone 5:
Calls. Take 2-3 calls until they can hear
Pages not loading correctly making it impossible to view
Video, black screen but Audio heard. Have to kill whatever app and try again. Main App Netflix
I think you get the point these phones are not working for us. These issues have all been reported tho sprint. Nothing done. We are STUCK until May 2019!
Saving money was why we got them however I don't see them being a cost affective choice! Missing team iphone
😞
Sprint...Please Recall These phones and allow us to choose a phone of our choice.
If you put your device in safe mode and the problem stops then it's certainly a 3rd party app. You can also go extreme and do a factory reset on the device. If everything works correctly then slowly adding back apps will let you know when everything goes wrong again and the most recently added back app can be taken back off.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
We have two idenditical Samsung Galaxy J3 Ecilipse phones; both purchased 11/20/2017: both setup excactly the same. One works without any problems the other people say they can only here us intermittently......Any solutions yet
