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Original topic:

Mobile data stays on and can't turn it off?

(Topic created: 05-04-2023 11:19 AM)
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Taalbollywood
Asteroid
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My cell phone switch to mobile data stays turn on I can't turn it off? What should I do? Get a new phone? Also that causing it to turn on my mobile data automatically when I am not using it? Help please?

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JBTechfanatic
Black Hole
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In your wifi settings turn this off also apps that ask for data control in the permissions say noScreenshot_20230503_202417_Settings.jpg
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Taalbollywood
Asteroid
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I try to do that but it stays on I can't turn it off. It won't let me turn it off.
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Taalbollywood
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Is that mean I should buy new cell phone?
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JBTechfanatic
Black Hole
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Of its under warranty you can do a warranty repair or a insurance claim
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Taalbollywood
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No I don't have warranty on it.
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Solution
JBTechfanatic
Black Hole
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My suggestion Try a manufacturer reset and if that doesn't work look into a replacement
Taalbollywood
Asteroid
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Ok thanks!
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Taalbollywood
Asteroid
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How do I do a reset?
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Taalbollywood
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Will I am afraid if I do factory reset it will mess everything up on my phone and my phone screen is cracked?
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